Frequently Asked Questions




Q >> How should I prepare for my first appointment?

A >> The first appointment is a ‘get to know you’ exercise for the adviser and client. To get the most value out of the first appointment, we recommend potential clients have a clear idea of their affairs as they currently stand, both in terms of financial and non financial items. Spend some time thinking about your goals, both financial and non financial. Be aware of your assets, liabilities and your financial structures. If in doubt, bring some kind of proof along with you.


Q >> How often can I expect to hear from my financial planner?

A >> Guardian staff are available to you as often as you feel the need to contact them. You can contact us by email, phone or you can arrange an appointment.

If you have an ongoing fee arrangement with us, you will not be charged every time you contact us.

We like to remain in regular contact with ongoing clients and contact clients regularly. We see our role in your affairs as ongoing, so we’ll need to stay in touch to provide additional advice from time to time as your circumstances and economic conditions evolve.


Q >> Can I refer a friend to Guardian?

A >> We would be flattered if you value our services enough to recommend them to a family member or a friend. We accept referrals from existing clients, accountants and legal professionals.


Q >> How do I choose a financial planner?

A >> The Australian Securities and Investment Commission (ASIC) publish an excellent on-line guide on how to choose a financial planner. It is available here.


The Financial Planning Association (FPA) also provide excellent guidance on how to select a financial planner.


Generally speaking, you should follow these simple rules:

  • Choose a financial planning professional who is a member of the FPA.
  • Ask a friend for a referral
  • Talk to a Certified Financial Planner (CFP®)
  • Do some background work on the firms you have in mind
  • Visit several firms to help you compare service offerings